What Holt solves
Service businesses lose work because nobody has a central view of which process instances are stalling. Holt changes that: every instance shows its SLA status, owner and next action.
Concepts
- Process template: defines the steps, SLAs and owner roles.
- Process instance: a live run of a template, with its own status.
- Escalation rules: triggers that send alerts when an SLA is about to be breached.
When Holt fits
If your workflow has the following traits, Holt fits:
- Repeatable (same steps, different customer/case).
- SLA-sensitive (deadlines, turnaround time).
- Multi-role (different people at different steps).