1. Parties and definitions
These terms apply between Oostsoft Pro B.V., trading as LSQapps (established at Boterdiep ZZ 27, 9781 GP Bedum, the Netherlands, Dutch Chamber of Commerce number 66845246, hereinafter "LSQapps", "we") and the natural person or legal entity that uses the platform (hereinafter "Customer", "you").
- Platform: the SaaS platform offered by LSQapps, reachable via lsqapps.com and related installations.
- Application: a modularly activatable piece of functionality within the Platform, developed by LSQapps.
- Subscription: a recurring agreement for the use of one or more Applications.
- Credits / Vouchers / Bundles: prepaid balances or packages, described in our pricing.
2. Formation and amendment
The agreement is formed when you purchase a Subscription, Credits, a Voucher or a Bundle online, or when a quote signed by both parties takes effect. We may amend these terms; we announce substantial changes 30 days in advance by email. You may then terminate the agreement free of charge with effect from the date the change takes effect.
3. Access and use
You receive a personal, non-transferable right of use for the agreed Applications for as long as the Subscription runs and the payment obligations have been met. You are responsible for the careful management of accounts and passwords within your organisation and for promptly withdrawing the access of employees who have left.
4. Acceptable use
It is not permitted to use the Platform to:
- distribute unlawful, offensive, misleading or infringing content;
- send spam, unsolicited commercial messages or phishing;
- burden the Platform or third parties with disproportionate volumes of requests that do not match normal commercial use;
- circumvent or test the security of the Platform without our explicit written permission (responsible disclosure reports are welcome via info@lsqapps.com);
- reverse-engineer source code, except insofar as mandatory law permits it.
In the event of a serious or repeated breach we may suspend access with immediate effect, offer a remedy period, or terminate the agreement — see section 9.
5. Prices and payment
Prices are stated on the Platform and in our pricing. Amounts are in euros and exclusive of VAT unless stated otherwise. We invoice periodically per month, quarter or year depending on the chosen Subscription, or immediately upon the purchase of Credits/Vouchers/Bundles.
Customers outside the European Union purchase through our payment partner Paddle.com Market Limited ("Paddle"), which acts as Merchant of Record. Paddle invoices on our behalf, remits any local taxes and is your contractual counterparty for the payment transaction. The delivery of the service and the substantive right of use remain governed by these terms between you and LSQapps.
In the event of late payment we send a reminder with a payment term of 14 days. After that we may suspend access and, following a second demand, charge statutory interest and extrajudicial collection costs (both as provided for under Dutch law).
6. Refunds
Our full refund policy is at lsqapps.com/en/refunds. In short:
- Subscriptions can be cancelled at any time; no pro-rata refund for the current period.
- Unused Credits and valid Vouchers are refundable, subject to conditions, within 14 days of purchase.
- Consumers in the EU have their statutory 14-day cooling-off period; if you place an order through Paddle, Paddle’s own refund policy applies in addition.
7. Availability and maintenance
We aim for high availability but give no guaranteed uptime unless this has been agreed in writing in a separate SLA. We announce planned maintenance at least 24 hours in advance. In the event of unplanned disruptions we work on restoration with appropriate dispatch.
8. Data, ownership and privacy
Data you enter into the Platform remains your property. We process that data as a processor; your organisation remains the controller. On request we conclude a data processing agreement in accordance with art. 28 GDPR.
How we process personal data is set out in our privacy statement. Our intellectual property in the Platform, the Applications and the accompanying documentation remains with LSQapps at all times.
9. Term and termination
Subscriptions run for an indefinite term unless agreed otherwise. Monthly Subscriptions can be cancelled at any time with effect from the end of the current month; annual Subscriptions with effect from the end of the current annual period.
We may terminate or suspend the agreement in the event of a material breach (including repeated non-payment or a breach of section 4 on acceptable use) after written notice of default with a reasonable remedy period.
After termination you retain read access for 30 days in order to export your data. After that we delete your data, unless statutory retention periods prescribe otherwise.
10. Liability
Our liability for direct damage is limited per event to the amount you paid us in the twelve months preceding the event that caused the damage. We are not liable for indirect damage such as lost turnover, loss of customers or reputational damage. This limitation does not apply in the case of intent or wilful recklessness on our part, or in other cases where mandatory law provides otherwise.
11. Force majeure
Failures that cannot be attributed to us (including power, internet or supplier outages beyond our sphere of influence) suspend our obligations for as long as that situation continues. If it lasts longer than thirty days, either party may terminate the agreement without becoming liable for damages.
12. Complaints
We would rather hear it from you first: send your complaint to info@lsqapps.com. We respond on the substance within four weeks.
13. Governing law and forum
This agreement is governed by Dutch law. Disputes are submitted exclusively to the rechtbank Noord-Nederland (the District Court of the Northern Netherlands), Groningen location — without prejudice to mandatory consumer protection.