Service

What it does

• From report to visit

  A service request is the case file: one report, one problem, from intake to completion. Within it you schedule as many visits as needed — inspection, assessment, repair, follow-up check — each with a date, a time slot and the people going out. Your own technician, a colleague from the office, or someone external, such as the kitchen supplier or the material's supplier.

• Where's there room?

  Look for a free slot for a visit and see per technician and per part of the day who's available: work schedule minus days off, public holidays and jobs already planned. The visit lands as a job with that technician, in the app or the browser they already use.

• A verdict with a cause

  Whoever was on site records what they saw, with photos and a cause: manufacturing defect, installation error, transport damage, material from the supplier, use by the end customer, work by third parties, wear — or no defect at all. If two people take turns looking, both verdicts sit side by side in the case file.

• Who pays is decided by the office — before the invoice

  Per visit you record who bears the cost: warranty or goodwill at your own expense, the client, the end customer or the supplier. You see what the visit cost alongside it, even if you paid for it yourself, and the customer's warranty status. As long as there's no decision, the work isn't invoiced. If the supplier bears the cost, you keep it as a recovery item until it's settled. The dashboard shows what service work costs, by cause and by who's paying.

• Waiting on someone else, made visible

  Does the kitchen supplier first need to remove a cabinet, or is the supplier delivering a new worktop? Record it as a waiting point. A visit that depends on it is only confirmed once the waiting point is cleared, and with one filter you see which cases are stalled and whose court the ball is in.

• The right person gets the right message

  With service work for an intermediary party, you often do arrange the appointment with the resident, but the bill goes to the client. That's why, per subject — appointment, findings, financial — and per client, you set who receives the message. The appointment confirmation goes to the contact on site; the work order follows the same rule.

• Warranty periods kept in view

  You set the warranty period per product category, counted from completion. For every request you immediately see whether the customer is still within it, as grounds for the cost decision.